Last Updated: January 1, 2026
Introduction
Welcome to Sturdy Cleaning. We are a professional mobile cleaning company proudly serving residential and commercial clients throughout Hollywood, Florida, and the broader South Florida region since December 2017. Our services include expert deep cleaning for couches, chairs, mattresses, and carpets; delivered directly to your location with safe, eco-friendly products and advanced cleaning technology.
At Sturdy Cleaning, protecting your privacy is not simply a legal requirement. It is a core value that reflects who we are as a business. We built our reputation on honesty, transparency, and genuine care for every client we serve. That same commitment to integrity extends fully to the way we collect, handle, store, and protect your personal information.
This Privacy Policy has been created to give you a clear, complete, and straightforward understanding of how Sturdy Cleaning manages your personal data. It covers every aspect of data collection and usage, from the moment you visit our website or send us a message on WhatsApp, to the completion of your cleaning appointment and beyond.
This policy applies to all individuals who:
- Visit or browse our website
- Contact us via WhatsApp or email
- Schedule or request a cleaning service
- Make a booking deposit payment
- Interact with us through any digital or in-person channel
By using our website or engaging with our services in any capacity, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, we kindly ask that you refrain from using our services and contact us directly so we can address your concerns.
We are committed to full transparency. If you have questions about any section of this policy at any time, please reach out to us via WhatsApp for a fast response or via email for a more detailed reply. We will always respond clearly, honestly, and promptly.
1. Who We Are
Sturdy Cleaning is a consumer and residential services company based in Hollywood, Florida 33020. We have been delivering professional mobile upholstery and carpet cleaning services to homes, apartments, offices, bars, nightclubs, churches, schools, hospitals, and commercial spaces throughout South Florida since December 2017.
The name “Sturdy” represents our unwavering commitment to delivering quality, reliability, and honesty in every service we provide. We take that same sturdy foundation and apply it to every aspect of our business, including the way we protect your personal information and privacy.
Our primary communication channels are WhatsApp for quick inquiries and fast responses, and email for formal bookings, scheduling, and detailed service-related questions. We do not operate a physical walk-in location. All of our services are performed on-site at the client’s designated address.
2. Information We Collect
To deliver our professional mobile cleaning services and communicate with you effectively throughout the booking and service process, Sturdy Cleaning may collect certain categories of personal information. The specific information we collect depends entirely on how you choose to interact with us. We collect only what is necessary and relevant to providing you with the best possible service experience.
2.1 Personal Information You Provide Directly
When you reach out to us, book a service, or communicate with our team through any channel, you may voluntarily share the following personal information:
- Full Name:
Used to address you appropriately, identify your booking record, and personalize our communication with you throughout the service process.
- Phone Number:
Primarily used for WhatsApp communication, appointment confirmations, deposit instructions, and any time-sensitive updates related to your scheduled service.
- Email Address:
Used for formal booking confirmations, scheduling correspondence, invoicing, and any detailed service-related communications that require written documentation.
- Service Location Address:
The full address of your home, apartment, office, business, church, school, or any other location where the cleaning service will be performed. This information is essential for our team to arrive at the correct location on time and fully prepared.
- Service Preferences & Details:
Specific information about the cleaning services you are requesting, including the type of item to be cleaned (couch, chair, mattress, or carpet), the size or category of the item, any existing stains or damage, and any special instructions or concerns you would like our team to be aware of before arrival.
- Appointment Preferences:
Your preferred appointment date, time window, and any scheduling notes or constraints that would help us accommodate your needs as efficiently as possible.
- Booking Deposit Payment Information:
Limited financial information related to the processing of your booking deposit ($10-$15). This is required to secure every appointment. We do not store full payment card numbers or sensitive financial data on our internal systems. All payment processing is handled through secure, trusted third-party platforms.
- Feedback & Reviews:
Any comments, ratings, or testimonials you choose to share about your experience with Sturdy Cleaning. This information may be used with your permission to improve our services and share client satisfaction on our website or social media platforms.
2.2 Information Collected Automatically When You Visit Our Website
When you browse our website, certain technical information is collected automatically through standard web technologies. This information does not personally identify you but helps us understand how our website is being used and how we can improve the experience for all visitors. Automatically collected data may include:
- IP Address:
Your internet protocol address, which helps us determine your approximate geographic location and monitor for unusual or unauthorized access patterns.
- Browser Type & Version:
The specific web browser you are using (such as Google Chrome, Safari, Firefox, or Edge) and its version number, which helps us ensure our website displays correctly across all platforms.
- Device Type & Operating System:
Whether you are visiting our website from a smartphone, tablet, or desktop computer, and the operating system your device uses (such as iOS, Android, Windows, or macOS).
- Pages Visited & Time Spent:
The specific sections of our website you viewed during your visit and the duration of time spent on each page. This helps us understand which content is most valuable to our visitors.
- Click Behavior & Navigation Patterns:
How you navigate through our website, including which links and buttons you click, helps us identify areas for improvement in our site design and user experience.
- Referring Source:
The website, search engine, social media platform, or online advertisement that directed you to our website. This helps us understand how clients discover Sturdy Cleaning online.
- Date & Time of Visit:
The specific date and time you accessed our website, which helps us analyze traffic patterns and peak usage periods.
2.3 Information Collected Through Third-Party Platforms
When you communicate with us through WhatsApp or email, those platforms independently collect and process data in accordance with their own privacy policies and terms of service. Sturdy Cleaning does not control how WhatsApp, Google, or other third-party platforms handle your data.
We strongly encourage you to review the privacy policies of any third-party platforms you use to contact us, so you fully understand how your information is being managed on those platforms independently of our own practices.
3. How We Use Your Information
Every piece of information collected by Sturdy Cleaning serves a specific and legitimate business purpose. We use your personal data responsibly, ethically, and strictly within the boundaries outlined in this Privacy Policy. We do not sell, rent, trade, or share your personal information with any third party for commercial or marketing purposes under any circumstances.
3.1 Appointment Scheduling & Service Delivery
Your name, contact information, service address, and appointment preferences are used to schedule, confirm, coordinate, and deliver the cleaning service you have requested. This is the primary reason we collect personal information and the foundation of every client interaction we have.
3.2 Booking Confirmation & Appointment Reminders
We use your phone number and email address to send you a booking confirmation once your appointment is secured, as well as timely reminders leading up to your scheduled service date. These communications ensure that both you and our team are fully prepared for the appointment.
3.3 Deposit Processing & Invoicing
Your payment information is used strictly to process your booking deposit and generate your final service invoice. The deposit amount ($10–$15) is fully deducted from your total bill. We maintain a clear and transparent record of all financial transactions related to your booking for accuracy and accountability.
3.4 Customer Support & Communication
Your contact details allow us to respond promptly and professionally to any questions, concerns, change requests, or special instructions you may have before, during, or after your cleaning appointment. Excellent customer communication is a cornerstone of the Sturdy Cleaning experience.
3.5 Service Quality Improvement
Feedback, reviews, and anonymized service data help us continuously evaluate and improve the quality of our cleaning services. Understanding what our clients love and where we can do better allows us to consistently raise our standards and exceed expectations with every appointment.
3.6 Website Performance & User Experience Optimization
Automatically collected website data helps us identify technical issues, improve page loading speeds, refine our content, and enhance the overall browsing and booking experience for every visitor who lands on our site.
3.7 Legal & Regulatory Compliance
In certain situations, we may be legally required to retain, process, or disclose specific personal information in response to a valid legal request, court order, or regulatory requirement. We will always comply with applicable laws while simultaneously protecting your privacy to the greatest extent permitted.
3.8 Safety & Fraud Prevention
We may use certain information to monitor for suspicious activity, prevent fraudulent bookings, protect the safety of our clients and team members, and maintain the integrity and security of our business operations.
3.9 Optional Marketing Communications
With your explicit consent, we may occasionally reach out to you with relevant service updates, seasonal promotions, special offers, or helpful cleaning tips that we believe may be of genuine value to you. You retain the right to opt out of all marketing communications at any time by simply contacting us via WhatsApp or email with your request, and we will remove you from all promotional correspondence immediately.
4. Booking Deposits & Payment Security
Sturdy Cleaning requires a booking deposit ranging from $10 to $15 to secure every scheduled appointment. This deposit is fully applied toward your final service invoice and is a standard part of our booking process designed to confirm genuine appointments and respect the time of our professional cleaning team.
We are fully committed to the security and confidentiality of your payment information:
- We do not store full credit card, debit card, or banking details on any internal Sturdy Cleaning system or database.
- All payment transactions are processed through secure, reputable third-party payment platforms that maintain their own rigorous security standards.
- Your deposit amount and final invoice total are always communicated to you clearly and in advance of any charges being applied.
- In the event of a cancellation, deposit refund eligibility is determined based on the notice provided. Cancellations made with sufficient advance notice may be eligible for a deposit refund or credit at our discretion.
- No additional charges or upsells are ever applied to your invoice without your prior knowledge and explicit approval.
If you have any questions or concerns about payment security, deposit handling, or your invoice, please contact us directly, and we will address every concern with complete transparency.
5. How We Store & Protect Your Personal Information
The security and integrity of your personal information is a responsibility we take extremely seriously at Sturdy Cleaning. We implement a combination of technical, organizational, and procedural safeguards to protect your data from unauthorized access, loss, misuse, alteration, or accidental destruction.
5.1 Secure Data Storage
Client records, including names, contact information, service addresses, and appointment history, are stored in private, access-restricted systems. Only authorized members of the Sturdy Cleaning team who require access to this information to perform their professional duties are permitted to view or handle client data.
5.2 Encrypted Communication Channels
All client communications conducted through WhatsApp are protected by the platform’s end-to-end encryption, which means your messages can only be read by you and our team — not intercepted by any third party. Email communications are managed through reputable, secure email service providers with appropriate security protocols in place.
5.3 Limited Internal Access
Access to client data within our team is strictly limited on a need-to-know basis. Not all team members have access to all client information. We apply the principle of minimum necessary access to ensure your data is only seen by those who genuinely need it to serve you.
5.4 Data Retention Policy
We retain your personal information only for as long as is reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain accurate business records, or comply with applicable legal requirements. Once your information is no longer needed, it is securely deleted or permanently anonymized so that it can no longer be linked to you personally.
5.5 Acknowledgment of Limitations
While we apply every reasonable and appropriate security measure available to us, it is important to acknowledge that no method of data transmission or electronic storage is completely infallible. We cannot provide an absolute guarantee of security but remain fully committed to continuously reviewing, updating, and strengthening our data protection practices as technology and best practices evolve.
6. Sharing of Your Personal Information
Sturdy Cleaning operates on a strict principle of client data confidentiality. We do not sell, rent, lease, or share your personal information with any third party for their own commercial, marketing, or business purposes. There are, however, a small number of carefully limited circumstances under which certain information may be shared:
6.1 Service Team Members & Contractors
When a cleaning appointment requires the involvement of a trusted team member or contracted cleaning professional, relevant appointment details such as your service address, scheduled time, and specific service requirements may be shared with that individual strictly and solely for the purpose of completing your service to the highest standard. All team members and contractors are expected to handle client information with the same level of confidentiality and professionalism upheld by Sturdy Cleaning.
6.2 Secure Payment Processing Platforms
To facilitate booking deposit transactions, limited payment-related information is processed through secure third-party payment platforms. These platforms operate under their own privacy policies and security standards and are selected specifically for their reliability and trustworthiness.
6.3 Legal Obligations & Regulatory Requirements
In circumstances where we are legally compelled to do so by a valid court order, government authority, subpoena, or applicable law, we may be required to disclose certain client information. In all such cases, we will disclose only the minimum information required to satisfy the legal obligation and will notify affected clients whenever legally permitted to do so.
6.4 Protection of Rights & Safety
We reserve the right to share information when we reasonably believe it is necessary to protect the rights, property, or physical safety of Sturdy Cleaning, our clients, our team members, or the general public, including in cases of suspected fraud, abuse, or illegal activity.
6.5 Business Transfers
In the unlikely event that Sturdy Cleaning undergoes a significant business transition such as a merger, acquisition, restructuring, or sale of business assets, your personal information may be transferred as part of that process. Should this occur, we will provide you with advance notice and ensure that your information continues to be protected under terms consistent with this Privacy Policy.
7. Cookies & Website Analytics
Our website may use cookies and similar tracking technologies to improve functionality, enhance your browsing experience, and gather aggregated analytical data about how visitors use our site.
7.1 What Are Cookies?
Cookies are small text files that are placed on your device by a website when you visit it. They serve a variety of functions, from keeping you logged in to remembering your preferences and helping website owners understand how their content is being used.
7.2 Types of Cookies We May Use
- Essential Cookies:
These are strictly necessary for our website to function properly. They enable basic features like page navigation, form functionality, and secure browsing. The website cannot function correctly without these cookies.
- Analytical & Performance Cookies:
These cookies collect anonymous information about how visitors use our website, including which pages are most visited, where visitors come from, and how long they spend on each section. This data helps us improve our website content and performance over time.
- Preference Cookies:
These cookies remember your settings and preferences from previous visits, allowing for a more personalized and efficient browsing experience each time you return to our website.
- Marketing & Targeting Cookies:
If applicable, these cookies may be used to deliver relevant advertisements and promotional content based on your browsing behavior. We will always seek your consent before applying marketing cookies.
7.3 Managing Your Cookie Preferences
You have full control over your cookie settings. Most web browsers allow you to view, manage, and delete cookies through their settings menu. You may choose to accept all cookies, decline non-essential cookies, or clear existing cookies from your device at any time. Please note that declining certain cookies may limit some functionality of our website. For more information on managing cookies, visit the help section of your preferred web browser.
8. Your Privacy Rights
Sturdy Cleaning fully respects your rights as a data subject. Depending on your location and the applicable privacy laws in your jurisdiction, you may be entitled to exercise the following rights with respect to your personal information:
8.1 Right to Access
You have the right to request a full copy of the personal information that Sturdy Cleaning holds about you at any time. We will provide this information in a clear and accessible format within a reasonable timeframe.
8.2 Right to Correction & Updates
If any personal information we hold about you is inaccurate, outdated, or incomplete, you have the right to request that we correct or update it promptly. We want to ensure your records are always accurate and current.
8.3 Right to Erasure (Right to Be Forgotten)
You have the right to request the permanent deletion of your personal information from our records. We will honor all such requests promptly, subject to any legal or regulatory obligations that may require us to retain certain data for a defined period.
8.4 Right to Restrict Processing
In certain circumstances, you have the right to request that we limit or restrict the processing of your personal information while a concern or dispute is being resolved.
8.5 Right to Data Portability
Where technically feasible and legally applicable, you may request that we provide your personal data in a structured, commonly used, and machine-readable format so that it can be transferred to another service provider.
8.6 Right to Withdraw Consent
Where we rely on your consent as the legal basis for processing your personal information, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing we carried out before the withdrawal.
8.7 Right to Opt Out of Marketing
You may opt out of receiving any promotional or marketing communications from Sturdy Cleaning at any time by contacting us directly via WhatsApp or email. All opt-out requests will be honored immediately and without question.
8.8 Right to Lodge a Complaint
If you believe that Sturdy Cleaning has handled your personal information in a manner that violates your privacy rights or applicable privacy laws, you have the right to lodge a formal complaint with the appropriate data protection authority or regulatory body in your jurisdiction.
To exercise any of the rights outlined above, please contact us directly via WhatsApp or email. We will acknowledge your request promptly and work to resolve it in a timely, thorough, and respectful manner.
9. Children’s Privacy
Sturdy Cleaning’s website and services are intended for adults and are not directed toward, marketed to, or designed for use by children under the age of 13. We do not knowingly or intentionally collect personal information from children under 13 years of age.
If you are a parent or legal guardian and believe that your child has provided us with personal information without your knowledge or consent, please contact us immediately via WhatsApp or email. Upon verification, we will take immediate and appropriate steps to permanently delete the child’s information from our records and ensure it is not used in any way.
We take the protection of children’s privacy extremely seriously and remain fully committed to complying with all applicable laws and regulations relating to the online privacy of minors.
10. Third-Party Links & External Platforms
Our website may contain links to external websites, social media platforms, review sites, or third-party resources for your reference and convenience. These links are provided in good faith and for informational purposes only. Sturdy Cleaning has no control over and assumes no responsibility for the content, privacy practices, security standards, or terms of service of any third-party website or platform you access through a link on our site.
We strongly encourage you to read the privacy policy of every external website you visit, particularly before providing any personal information on those platforms. The presence of a link on our website does not constitute an endorsement of that website’s privacy practices or content.
11. Changes & Updates to This Privacy Policy
Sturdy Cleaning reserves the right to review, revise, and update this Privacy Policy at any time to accurately reflect changes in our business operations, services offered, applicable laws, or industry best practices. We are committed to keeping this policy current, accurate, and fully transparent at all times.
When material changes are made to this Privacy Policy, we will:
- Update the “Last Updated” date prominently displayed at the top of this page.
- Where reasonably practicable, notify existing clients of significant changes via WhatsApp or email communication.
- Ensure the most current version of this policy is always accessible on our website.
We encourage all clients and website visitors to periodically review this Privacy Policy to stay fully informed about how Sturdy Cleaning protects and manages your personal information. Your continued use of our website or services following any updates to this policy constitutes your acknowledgment and acceptance of the revised terms.
If you disagree with any changes made to this policy, please discontinue use of our services and contact us directly so we can address your concerns.
12. Contact Us Regarding This Privacy Policy
Sturdy Cleaning is fully committed to addressing all privacy-related questions, concerns, and requests in a prompt, transparent, and respectful manner. If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or would like to make a formal data-related request, please contact us through one of the following channels:
WhatsApp For Quick Questions
For general privacy questions, quick clarifications, or time-sensitive concerns, message us directly on WhatsApp and our team will respond as quickly as possible.
Email For Detailed Inquiries
For formal data access requests, deletion requests, complaints, or any detailed privacy-related correspondence, please contact us via email. Our team will acknowledge your request within a reasonable timeframe and work diligently to provide a thorough and satisfactory response.
Business Address:
Sturdy Cleaning
Hollywood, Florida 33020
South Florida, United States
At Sturdy Cleaning, your trust is the foundation of everything we do. We are deeply committed to upholding the highest standards of privacy, transparency, security, and professionalism, not because we are required to, but because our clients deserve nothing less. Thank you for trusting Sturdy Cleaning with your home, your business, and your personal information.
We look forward to continuing to serve you with the honesty, quality, and reliability that the Sturdy name has always represented.
